FAQs
- Using Your HSA/FSA to Pay for Your GLP-1 Rx Program
- Using Your HSA/FSA to Pay for Your Telehealth Program
- Body Scan Feature
- Branded Medication Prior Authorization and Appeals
- Branded Medication Availability
- Getting in Touch with a Telehealth Clinician
- GLP-1 Rx Medication Shipping
- GLP-1 Rx Medication Administration
- GLP-1 Rx Medication Labs
- Noom Med Program Switch and Cancellation
- Getting In Touch with a GLP-1 Rx Clinician
- Locating Your Noom App and Device Operating System Versions
- How to Log, Edit, and Delete Your Weight
- Healthy Aging and Metabolism Course Enhancement
- NoomVibe
- Photo, Voice, and Text Meal Logging
- Premium Subscription
- Food Lookup Tool
- GLP-1 Companion
- Noom Branded Food Scale (Amazon Shop)
- Success Kit
- What types of questions can my Coaching team answer?
- Telehealth General Program Overview
- Protein Power
- Family Plan (US Only)
- Supportive Partner Course
- Water Tracking
- Metabolic Health Panel
- Eden’s 3-In-1 Synbiotic Superblend
- HidrateSpark PRO
- Pendulum Akkermansia Gut Health Supplement
- Pendulum Metabolic Daily
- Stress Management Bundle By Thorne
- Withings Body Smart Body Composition Wi-Fi Scale
- Noom Shop Shipping Policy
- Noom Shop Cancellation Policy
- How do I save my favorite recipes? (iOS)
- Unable to See Chat Widget
- Scheduling a Telehealth Visit
- Telehealth Labs
- Telehealth Prescriptions
- Telehealth Subscription
- SOS Plan
- Treat Days
- How do I add a new food to my personal database?
- How do I log food or meals? (iOS)
- What happens after I request to delete my data?
- Accessing Noom Community
- Noom Community Rules and Guidelines
- Sending Messages in a Noom Community
- Joining or Leaving a Noom Community
- Turning Noom Community Notifications On or Off
- Opting Out of Noom Community
- Noom Community
- Updating Your Noom Community Profile
- What are the roles of my Noom Coaches?
- How to Edit Your Noom App Profile (iOS)
- How to Refer Friends and Family to Noom (International Referrals)
- I’m having issues logging in. What can I do?
- Noomcoin
- Settlement Inquiries
- Resubscribing to Noom Weight
- Noom Weight Program Overview
- Contact Support
- Noom Phone Number and Phone Support
- Welcome to Noom!
- Welcome to the Noom Help Portal!
- Known Technical Issues
- Thank you for your continued interest in Noom!
- Noom Mood Program Overview
- Noom Mood Pricing
- How can I learn about my Noom Mood charges and find my receipt?
- How can I cancel my Noom Mood subscription or trial?
- Noom Mood Refund Policy
- Noom Mood System Requirements
- How do I install the Noom Mood program?
- What is the role of my Noom Mood coach?
- Switching from Noom Weight to Noom Mood
- Contact Noom Mood Support
- Meal and Exercise Plans
- When will I be billed for my add-ons?
- What are the minimum requirements to use Noom?
- I Forgot to Apply My Promo Code During Checkout
- How do I view or change my weight loss zone? (iOS)
- My Food Search Isn’t Loading
- My Noom Icon Is Missing (iOS)
- Syncing and Transferring the Noom App and Data Across Devices
- Can I use Noom on my desktop?
- My Steps Aren’t Syncing (iOS)
- My Fitbit Steps Aren’t Syncing (iOS)
- How To Change Unit of Measurement Used to Log Weight (iOS)
- How to Refer Friends and Family to Noom (US Referrals)
- How do I apply a promo code when signing up?
- How can I update the payment method on my account?
- Who can I contact if I have any questions about my Noom data?
- How do I request to export my data?
- How do I request to delete my data?
- How do I change if and when I receive Noom emails?
- How do I install Noom?
- Noom Subscription Pricing
- Noom Weight Welcome Guide
- I’m having trouble purchasing a program. What can I do?
- How to Log Exercise (iOS)
- How to Access Your Noom Program or Trial
- Apps Noom Syncs With On iOS
- How can I learn about my charges and find my receipt?
- What is a Subscription ID and where can I find one?
- Changing Your Noom Weight Plan Length
- How can I cancel my Noom subscription or trial?
- Connecting Noom to the iHealth App on iOS
- Welcome Guide
- Reporting a Bug
- What if I want to log a food that isn’t in your database?
- How do I gauge my workout intensity?
- How much is a serving size?
- How is my weight goal determined?
- What should I do if I can’t use Noom for a period of time?
- Who can see my weigh-ins?
- Where to Find Daily Lessons and Course Modules
- Where does content come from? Who writes it?
- Troubleshooting for iOS
- How often should I be weighing in?
- How to Log In/Out
- I Forgot My Password
- How Do I Connect Noom to My Apple Health App or Apple Watch?
- Restarting Your Noom Weight Program From the Beginning
- How is my step goal determined?
- How do I redeem my UPID?
- How does exercise or step count affect my weight loss zone?
- How do I log a previously logged meal? (iOS)
- Custom Meals (iOS)
- How are the food colors determined?
- How do I figure out portion sizes when I’m logging my food?
- What is a Unique Program ID? Where can I get a UPID?
- Noom’s Barcode Scanner Isn’t Recognizing an Item
- How to Edit or Delete a Logged Food or Meal
- Where can I find my color budget?
- How does Noom determine my weight loss zone?
- What is an access code? Where can I find it? (iOS)
- Recipes in the Noom App
- How to Log Recipes (iOS)
- What happens at the end of my billing cycle?
- What do the green, yellow, and orange food color categories mean?
- Rereading Lessons or Content
- Is my personal information safe with Noom?
- I Don’t Remember the Email I Used when Signing Up
- How to Edit or Delete a Logged Exercise (iOS)
- Noom Weight Refund Policy
- Using Your HSA/FSA to Pay for Your GLP-1 Rx Program
- Using Your HSA/FSA to Pay for Your Telehealth Program
- Body Scan Feature
- Branded Medication Prior Authorization and Appeals
- Branded Medication Availability
- Getting in Touch with a Telehealth Clinician
- GLP-1 Rx Medication Shipping
- GLP-1 Rx Medication Administration
- GLP-1 Rx Medication Labs
- Noom Med Program Switch and Cancellation
- Getting In Touch with a GLP-1 Rx Clinician
- Locating Your Noom App and Device Operating System Versions
- How to Log Recipes (Android)
- How to Log, Edit, and Delete Your Weight
- Healthy Aging and Metabolism Course Enhancement
- NoomVibe
- Photo, Voice, and Text Meal Logging
- Premium Subscription
- Food Lookup Tool
- GLP-1 Companion
- Noom Branded Food Scale (Amazon Shop)
- Success Kit
- What types of questions can my Coaching team answer?
- Telehealth General Program Overview
- Protein Power
- Family Plan (US Only)
- Supportive Partner Course
- Water Tracking
- Metabolic Health Panel
- Eden’s 3-In-1 Synbiotic Superblend
- HidrateSpark PRO
- Pendulum Akkermansia Gut Health Supplement
- Pendulum Metabolic Daily
- Stress Management Bundle By Thorne
- Withings Body Smart Body Composition Wi-Fi Scale
- Noom Shop Shipping Policy
- Noom Shop Cancellation Policy
- How do I log food or meals? (Android)
- Unable to See Chat Widget
- Scheduling a Telehealth Visit
- Telehealth Labs
- Telehealth Prescriptions
- Telehealth Subscription
- SOS Plan
- Custom Meals (Android)
- Treat Days
- How do I add a new food to my personal database?
- What happens after I request to delete my data?
- Accessing Noom Community
- Noom Community Rules and Guidelines
- Sending Messages in a Noom Community
- Joining or Leaving a Noom Community
- Opting Out of Noom Community
- Noom Community
- Updating Your Noom Community Profile
- What are the roles of my Noom Coaches?
- How to Refer Friends and Family to Noom (International Referrals)
- I’m having issues logging in. What can I do?
- Noomcoin
- Settlement Inquiries
- Resubscribing to Noom Weight
- Noom Weight Program Overview
- Contact Support
- Noom Phone Number and Phone Support
- Welcome to Noom!
- Welcome to the Noom Help Portal!
- Known Technical Issues
- Thank you for your continued interest in Noom!
- Where did my Start Workout and GPS map go? (Android)
- Noom Mood Program Overview
- Noom Mood Pricing
- How can I learn about my Noom Mood charges and find my receipt?
- How can I cancel my Noom Mood subscription or trial?
- Noom Mood Refund Policy
- Noom Mood System Requirements
- How do I install the Noom Mood program?
- What is the role of my Noom Mood coach?
- Switching from Noom Weight to Noom Mood
- Contact Noom Mood Support
- Meal and Exercise Plans
- When will I be billed for my add-ons?
- What are the minimum requirements to use Noom?
- I Forgot to Apply My Promo Code During Checkout
- How do I view or change my weight loss zone? (Android)
- My Food Search Isn’t Loading
- Syncing and Transferring the Noom App and Data Across Devices
- Can I use Noom on my desktop?
- My Fitbit Steps Aren’t Syncing (Android)
- How To Change Unit of Measurement Used to Log Weight (Android)
- My Steps Aren’t Syncing (Android)
- How to Refer Friends and Family to Noom (US Referrals)
- How do I apply a promo code when signing up?
- How can I update the payment method on my account?
- Who can I contact if I have any questions about my Noom data?
- How do I request to export my data?
- How do I request to delete my data?
- How do I change if and when I receive Noom emails?
- How do I install Noom?
- Noom Subscription Pricing
- Noom Weight Welcome Guide
- I’m having trouble purchasing a program. What can I do?
- How to Access Your Noom Program or Trial
- How can I learn about my charges and find my receipt?
- What is a Subscription ID and where can I find one?
- Changing Your Noom Weight Plan Length
- How can I cancel my Noom subscription or trial?
- Connecting Noom to the iHealth app on Android
- Welcome Guide
- Apps Noom Syncs With On Android
- Reporting a Bug
- What if I want to log a food that isn’t in your database?
- How do I gauge my workout intensity?
- How much is a serving size?
- How is my weight goal determined?
- What should I do if I can’t use Noom for a period of time?
- Who can see my weigh-ins?
- Where to Find Daily Lessons and Course Modules
- Where does content come from? Who writes it?
- Troubleshooting for Android
- How often should I be weighing in?
- How to Log In/Out
- How do I connect my Android device to Google Fit?
- I Forgot My Password
- Restarting Your Noom Weight Program From the Beginning
- How is my step goal determined?
- How do I redeem my UPID?
- How to Edit or Delete a Logged Exercise (Android)
- How does exercise or step count affect my weight loss zone?
- How to Log Exercise (Android)
- How do I log a previously logged meal? (Android)
- How are the food colors determined?
- How do I figure out portion sizes when I’m logging my food?
- What is a Unique Program ID? Where can I get a UPID?
- Noom’s Barcode Scanner Isn’t Recognizing an Item
- How to Edit or Delete a Logged Food or Meal
- Where can I find my color budget?
- How does Noom determine my weight loss zone?
- What is an access code? Where can I find it? (Android)
- Recipes in the Noom App
- How do I save my favorite recipes? (Android)
- What happens at the end of my billing cycle?
- What do the green, yellow, and orange food color categories mean?
- Rereading Lessons or Content
- Is my personal information safe with Noom?
- I Don’t Remember the Email I Used when Signing Up
- Noom Weight Refund Policy
