Troubleshooting for Android

If you’re running into issues while using Noom, here are a few troubleshooting methods that could help solve the problem:

Force-Close Noom and Clear Cache and Storage

Sometimes your Noom App just needs a quick restart.

Force-Closing the App:

1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button).
2. Find the Noom app (you may need to swipe right or left to see it).
3. Swipe up or right to close Noom, as well as all other apps shown, or tap Close All to close all other background-running programs.

Clearing the Cache and Storage to Noom:

1. Go to your device’s Settings
2. Tap Apps
3. Tap Noom
4. Tap Storage & Cache
5. Tap Clear Cache and Clear Storage

Note: It’s okay to also select the option to Clear Storage because it won’t result in any permanent data loss. This option only clears temporary app data that is safe to delete.

If the problem persists, please move on to the next troubleshooting method.

Check to Make Sure You’re on the Latest Version of the App

How do I know if I’m on the latest version of Noom?

1. Make sure Noom is on the latest version by returning to the Google Play Store. If there’s no Update button, then you’re already on the latest version.
2. If you see the Update button, tap it to update to the latest version.
3. Power off your device and wait 30 seconds.
4. Power your device back on.

The newest version of the app will contain plenty of bug fixes, so hopefully, this solves your problem. If there’s no option to update, please move on to the last troubleshooting method.

Uninstall and Reinstall the Noom App

Please note that our servers almost always restore your Noom data after a reinstall, but there’s a small chance that you could lose some of your data. If this happens, we won’t be able to restore it for you. To help prevent this from happening, make sure to not disturb Noom when your data is being retrieved from the servers.

Force-Closing the App:

1. Force-close the app by holding down the home button of your Android device until a list of your currently open apps displays (if holding the home button doesn’t do this, try tapping the overview button).
2. Find the Noom app (you may need to swipe right or left to see it).
3. Swipe up or right to close Noom, as well as all other apps shown, or tap Close All to close all other background-running programs.

Clearing the Cache and Storage to Noom:

1. Go to your device’s Settings
2. Tap Apps
3. Tap Noom
4. Tap Storage & Cache
5. Tap Clear Cache and Clear Storage
6. Tap the arrow on the top left corner of your screen to go back one window and tap Uninstall.
7. Power your device off and back on again
8. Return to the Google Play Store and download the Noom app again.
9. Open Noom and select Log in now. Choose your appropriate login method and sign in.

If you’re still experiencing the problem after trying these troubleshooting methods, please reach out to Noom Support by filling out our Contact Form.

Please try to include as many details as possible in your message, especially the model/type of your device, as this will help us to better understand and troubleshoot your issue. Make sure to also include your Noom app and operating system (OS) versions to help troubleshoot quickly. You can view the Locating Your Noom App and Device Operating System Versions FAQ if you need help locating these.