We’ll be conducting routine maintenance on Saturday, August 3rd.
Our phone system will be unavailable during this time, but you’ll be able to chat with our live agents 24/7 or you can email Support.

Known Technical Issues

We understand how frustrating technical issues can be, which is why we make fixing them our top priority.

However, some issues take longer to resolve than others, so we encourage you to reach out to our Noom Support team if you run into any issues.

Need to report an issue? Please use our contact form to let us know what’s going on.

Issues list — click to expand, and then report if you are experiencing one of the issues below:

External Device Sync Delay

There can be a delay of up to 48 hours when connecting an external device to the Noom app or syncing steps data from a third-party service. Please make sure not to disconnect the device or reinstall the Noom app while the sync is in progress. You’ll also want to ensure that you have a live internet connection, whether from Wi-Fi or 3G/4G/5G while the sync is in progress to minimize delays.

Click to report
Android/iOS: Spinning Blue Circle When Opening the App After Logging In on a Different Device

Transferring from iOS to Android or vice versa isn’t recommended as this will create a corrupt account and you may no longer be able to use your subscription. Our developers are currently aware of this issue and are investigating further. Please keep your app updated so that you’ll receive the fix as soon as it’s available.

Click to report
Course Progress Resets

Our developers are currently aware of this issue and are investigating further. Please keep your app updated so that you’ll receive the fix as soon as it’s available.

Click to report
Android: Unable to Edit/Delete Exercise

Our developers are currently aware of this issue and are investigating further. Please keep your app updated so that you’ll receive the fix as soon as it’s available.

Click to report

Related Questions

Contact Support